Internet has just been restored after being gone for almost 3 days. Thankfully we were able to manage working on a hotspot. But it was hella spotty. Specially in this rain. Converge did a new thing where they proactively tell you they’re aware of the outage along with a ticket number, but all it really did is minimize the tickets they get. As for the impact and criticality, I doubt they’re aware. I would much rather flood them with tickets so they get a sense of urgency at least.
That proactive thing they did, as much as I tried to appreciate it, might work better if they actually gave real meaningful updates, like what caused the issue and if they’ve already dispatched someone to fix it. But nope, every time one of our neighbors would call them, they were given a spiel that only sounds like they’re aware of the issue and is working on it. No timeline, no other status. Sucks right? When your customers are agitated the least you can do is reassure them properly. But nah. I guess they don’t pay their CSR enough to get that kind of training.
Anyway. I’m just glad the internet is back.
I feel I’m about to get sick. I just downed two doses of Vitamin C to hopefully counter it is but I’m starting to feel the weakness crawling in. Maybe because I got tired from rehab earlier. I was sick two days ago, I was down with allergies and colds but thankfully I was able to recover the next day. My husband, though, has been sick for 3 days now. Hope he recovers soon. It’s difficult taking care of the sick when you’re feeling sick yourself.
I have a boatload of things to do at work but I’m too tired and sleepy and quite frankly I just want to rest tonight. The weather has been really bad the past few days. Lots of areas flooded. My parents’ basement got flooded too, so they were very busy cleaning things up.
Praying for the storm to pass and to start feeling better.